Decline Recovery Terms

These Decline Recovery Terms ("Terms") govern the use of automated payment retry services provided by Mighty Clover LLC ("we," "our," or "us").

1. Service Description

1.1 Automated Retry Logic: Our system automatically retries declined transactions using intelligent timing and routing algorithms based on decline codes, issuer responses, and historical success patterns.

1.2 Multiple Payment Methods: We support retry attempts across different payment methods and card networks when available.

1.3 Real-Time Processing: Retry attempts are initiated in real-time following initial transaction decline, with additional scheduled retries based on decline reason.

2. Retry Parameters

2.1 Timing: Retry attempts are made at optimized intervals ranging from immediate to several days, depending on decline code analysis.

2.2 Frequency Limits: Maximum retry attempts are capped to prevent excessive processing and maintain good standing with card networks.

2.3 Intelligent Filtering: Certain decline types (fraud, stolen card, account closed) are automatically excluded from retry attempts.

3. Data Processing

3.1 Transaction Data: We process transaction metadata, decline codes, and customer information necessary for retry optimization.

3.2 Payment Tokenization: Payment Tokenization: All payment information is tokenized and encrypted.

3.3 Data Retention: Transaction attempt data is retained for analysis and reporting purposes in accordance with our data retention policy.

4. Merchant Obligations

4.1 Gateway Integration: Merchant must maintain stable API connectivity with supported payment gateways.

4.2 Webhook Configuration: Proper webhook endpoints must be configured to receive retry result notifications.

4.3 Customer Communication: Merchant is responsible for informing customers about retry attempts and obtaining necessary consents.

4.4 Compliance Monitoring: Merchant must monitor chargeback rates and dispute patterns that may result from retry activities.

5. Success Metrics & Reporting

5.1 Recovery Rates: We provide detailed reporting on transaction recovery rates, success percentages, and revenue recovery.

5.2 Decline Analysis: Comprehensive analysis of decline reasons and patterns to optimize future retry strategies.

5.3 Performance Dashboard: Real-time dashboard access showing retry attempts, successes, and key performance indicators.

6. Limitations and Exclusions

6.1 Network Rules: All retry activities must comply with card network regulations and guidelines.

6.2 Fraud Prevention: Suspected fraudulent transactions are excluded from retry attempts to protect merchant reputation.

6.3 Issuer Restrictions: Some issuer-specific declines may be permanently excluded from retry logic.

6.4 Geographic Limitations: Retry services may be restricted in certain jurisdictions based on local payment regulations.

7. Service Level Agreement

7.1 Uptime: We target 99.9% uptime for our retry service infrastructure.

7.2 Processing Time: Initial retry attempts are processed within 30 seconds of decline receipt.

7.3 Notification Delivery: Webhook notifications are delivered with a target latency of under 2 seconds.

8. Termination

8.1 Service Suspension: Services may be suspended if merchant's chargeback rate exceeds network thresholds.

8.2 Data Handling: Upon termination, transaction data will be purged according to our data retention schedule.